The Collision Repair Industry
Executive Summary
Collision Repair Shop Sales
Collision repair-related sales and services by industry
body shops in 2016 totaled an estimated $45.8
billion, up 3.3 percent from $44.4 billion in 2015.
This growth was driven by several factors, including
increases in the number of registered vehicles,
increased road congestion causing a higher
frequency of accidents per year and the increasing
cost of collision repair per vehicle. [Page 20]
In 2016, vehicle age had a significant impact on
the rate at which different collision repair jobs were
performed, with the highest replacement parts
rates occurring with vehicles between three and
seven years old. [Page 22]
In terms of vehicle ownership, there are fewer leased
vehicles than operator-owned vehicles on the
road. Replacement rates for paint and windshields
for all vehicles are similar to owned vehicles for
all categories. However, with respect to leased
vehicles, 70 percent of the categories (seven out of
10) had replacement rates above the averages for
“owned vehicles.” [Page 22]
Previous repair experience (24.6 percent) and
convenient location (17.7 percent) are the top two
reasons for selecting a preferred repair outlet.
[Page 23]
New car dealerships are favored over other types
of outlets for the collision work done on new
vehicles one year old or less. [Page 24]
The majority of all collision repair jobs are done
professionally, with bumpers (78.6 percent), fenders
(77 .5 percent), doors (72.5 percent) and bumper
covers (70.7 percent) as the most popularly-cited
Do it for me (DIFM) collision jobs performed in
2016. It is in the non-labor intensive category of
headlamp bulbs where the DIY percentages of
repair are greater. [Page 26]

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