54
Tool and Equipment
The tool and equipment segment of the auto
care industry includes the tools and equipment
used to repair and maintain motor vehicles. End
users of this segment’s products include do-it-
yourself (DIY) consumers and professional repair
shops, with most service technicians purchasing
their tools from mobile tool distributors and
most repair shops purchasing their equipment
from either mobile tool distributors or auto parts
jobber stores.
According to Lang Marketing Resources, Inc.,
in 2016 DIY consumers and professional repair
shops purchased $5.9 billion in tools and $4.6
billion-worth of equipment. Furthermore, in a
five-year period from 2011 to 2016, tool and
equipment sales both experienced annual
growth rates of 4.1 percent.
The 2018 Digital Tool and Equipment Study is
a survey-based research report directed by the
Auto Care Association’s Tool and Equipment
Committee. This publication concluded that
repair shops’ tool purchasing decisions remain
largely driven by the desire for warranty first,
then by recommendations of other technicians
and strong brand name following close behind.
In 2017 (and for the fifth year in a row) the mobile
tool vendor was the supplier most frequently
used for tool purchases. The full line parts jobber
and internet sellers, along with manufacturers
were the next most frequently used suppliers.
Tool and Equipment Auto Care
Sales (Billions of Dollars) $0.0
$2.0
$4.0
$6.0
$8.0
$10.0
$12.0
Tools Equipment
2016 2015 2014 2013 2012 2011 2010 2009
$7.7
$4.3
$3.4
$8.2
$4.6
$3.6
$8.6
$4.8
$3.8
$8.9
$5.0
$3.9
$9.2
$5.2
$4.0
$9.7
$5.4
$4.3
$10.2
$5.7
$4.5
$10.5
$5.9
$4.6
Source: Factbook and Lang Annual 2018, page 39 and
previous years. Printed with approval.
Source: 2018 Purchasing Trends Study - Tools & Equipment
Note: The mean ratings were based on a 5-point scale, where 1= not important and
5 = very important
Factors Influencing Tools Purchasing Decisions,
2015, 2016 and 2017 (All Respondents) 012345
2017
2016
2015
Advertising
or promotion
Recommendation
by seller
Low price
Fast delivery/availability
Availability from
my primary source
Made in USA
Strong brand name
Recommendation by other
tech/shop owner/blog
Warranty
4.45
4.06
3.8
4.05
3.75
3.91
3.15
2.55
2.41
4.26
4.34
4.1
3.74
3.8
3.8
3.78
3.95
3.65
4.02
3.54
3.87
3.23
3.14
2.51
2.76
2.28
2.52
Traditional Suppliers for Past Tool Purchases,
2015, 2016 and 2017 (Average Ratings)
Source: 2018 Purchasing Trends Study - Tools & Equipment 0.02 .0 4.06 .0
2017
2016
2015
Hardware retailer
Tool jobber/warehouse
distributor
Retails parts store
Catalog
Manufacturer
Internet seller
Full line parts jobber
Mobile vendor
3.95
2.97
2.39
2.38
2.28
2.47
2.86
2.10
2.06
3.44
3.79
2.87
3.57
1.97
2.65
1.89
2.76
2.76
2.05
2.65
2.08
2.05
2.06
2.16
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