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Join us for an exclusive panel discussion on how independent service shops have adapted to the changing conditions amidst the pandemic. In this webinar hosted by the Auto Care Association's Market Intelligence Committee, you will gain a better understanding on ways to support shop owners as they navigate the current environment, as well as tips for cultivating successful partnerships with service and repair facilities. Topics for discussion include:


  • Supply chain changes and adjustments
  • Impacts of consolidation on the Service/Repair business
  • Concern regarding Car Dealers’ “all makes, all models” strategy to compete with independent repair shops
  • “Best practices” shops have implemented since the pandemic led to stay-at-home orders in mid-March

The webinar is led by Mike Chung, Director, Market Intelligence for the Auto Care Association and the discussion is facilitated by Mirela Beecham, B&B Associates & Chair of the Auto Care Association’s Market Intelligence Committee and Scott Luckett, GCommerce & Vice Chair of the Auto Care Association’s Market Intelligence Committee. Panelists include:


  • Dwayne Myers, Dynamic Automotive
  • Doug Vidler, Christian Brothers Automotive
  • Kathleen Jarosik, Xpertech Auto Repair, Inc.
  • Amy Mattinat, Auto Craftsmen Ltd.

FREE webinar. To access, click here to sign-in with your autocare.org login account. If you do not have a login, please create an account. Subsequently, click sign-in located at the top right corner of the page to login with your credentials.


Disclaimer: The views and opinions expressed in this webinar are those of the presenter and do not necessarily reflect the official policy or position of the Auto Care Association. The materials used in this presentation are the property of the presenter.

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Table of Contents

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Author: Auto Care Association

Table of Contents

How Independent Service Shops are Adapting to Changing Conditions

Author(s): Auto Care Association
Keyword(s): Covid-19; adaptation; closings; purchase behavior; workforce sentiment; supply chain disruptions; economic landscape; competition; small businesses; advice; worries; outlook; expectations; lockdown orders; business impacts; industry impacts; consolidation; responses
Publication Date: 2020-08-19
Search by Topic: Trends; COVID-19; Retail; eCommerce; Interruptions; Small Businesses
Search by Type: Webinar
Speaker(s): Mike Chung; Mirela Beecham; Scott Luckett; Kathleen Jarsosik Callahan; Amy Mattinat; Doug Vidler; Dwayne Myers;
Search by Area: Market Intelligence

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