Table of Contents
Lasting Impacts on Traditional and eCommerce Channels Due to COVID-19
- Lasting Impacts on Traditional and E-Commerce Channels Due to COVID-19 11
- Welcome 55
- Kick-Off 66
- Agenda and Housekeeping 77
- eCommerce Trends 1010
- Consumer Behavior - Hayley Horn 1313
- Consumer Behavior - Nathan Shipley 2121
- International Trends: China 2323
- International Trends: Europe 2626
- OES (Dealer Service) and the Independent Repair Market 2828
- Mobile Services: Usage Trends 4646
- Q&A 4848