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Internet Tool Purchasing Experience
Internet Information Research
A major benefit of online shopping is the ease of price comparison relative to shopping at a physical location.
For a vast majority of respondents (84.9 percent), the amount of time spent researching information online
is predicated on the dollar value of the tools to purchase. This is especially true for service managers
(83.6 percent), owners (83.2 percent) and technicians (81.2 percent) compared to parts managers
(77 .3 percent). In comparison to the previous year’s survey, the results suggest an increased interest
in o
nline information research.
Does the Cost of Tools Purchased Affect Time Spent on Information Research, 2017
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Yes 84 . 9% 83 . 2% 81 . 2% 77 . 3% 83 . 6%
No 11 . 9% 12 . 6% 9 . 4% 13 . 6% 10 . 8%
Rely on distributor/jobber3 . 2% 4 . 2% 9 . 4% 9 . 1% 5 . 6%
Total percent100%100%100%100%100%
Does the Cost of Tools Purchased Affect Time Spent on Information Research, 2016
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Yes 74 . 5% 75 . 5% 61 . 4% 63 . 6% 80 . 0%
No 15 . 8% 14 . 9% 20 . 5% 0 . 0% 4 . 4%
Rely on distributor/jobber9 . 7% 9 . 6% 18 . 1% 36 . 4% 15 . 6%
Total percent100%100%100%100%100%
Does the Cost of Tools Purchased Affect Time Spent on Information Research, 2015
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Yes 75 . 9% 75 . 7% 72 . 9% 76 . 5% 79 . 5%
No 15 . 1% 13 . 9% 16 . 9% 14 . 7% 10 . 3%
Rely on distributor/jobber9 . 0% 10 . 4% 10 . 2% 8 . 8% 10 . 3%
Total percent100%100%100%100%100%
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