59 59
Respondents by Primary Business, 2015
(By Employment Role)
Type of Primary Business
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
General repair/service 61 . 6% 68 . 7% 69 . 4% 70 . 0% 55 . 6%
Specialty repair8 . 2% 9 . 5% 8 . 2% 6 . 7% 6 . 9%
OE dealership repair/service4 . 1% 0 . 0% 2 . 0% 3 . 3% 8 . 3%
Fleet/heavy-duty repair maintenance3 . 7% 0 . 7% 4 . 1% 6 . 7% 6 . 9%
Collision repair2 . 7% 2 . 0% 2 . 0% 0 . 0% 4 . 2%
National tire retailer2 . 3% 2 . 7% 0 . 0% 0 . 0% 1 . 4%
Mass marketer (i.e. Sears or Pep Boys)0 . 9% 0 . 0% 2 . 0% 0 . 0% 1 . 4%
Stand-alone quick lube independent or national/franchised location0 . 5% 0 . 7% 0 . 0% 3 . 3% 1 . 4%
Other 16 . 0% 15 . 6% 12 . 2% 10 . 0% 13 . 9%
Total percent100%100%100%100%100%
Respondents by Type of Dedicated Service Bays
Respondents were asked to indicate the specific services that the bays in their shops handled. Included in
these services are: diagnostics, alignment and wheel service, heavy duty repair, express service, etc. Over
a quarter of all respondents (25.9 percent) worked in shops with bays dedicated to alignment and wheel
service. Repair shops with diagnostics service bays followed closely with 19.7 percent. Owners (26.3 percent)
comprised the largest number of respondents who worked in a shop with alignment and wheel service bays.
Unlike owners, nearly a quarter (24.5 percent) of service managers had bays dedicated to specifically perform
express services.
Respondents by Dedicated Specific Bays, 2017
(By Employment Role)
Type of Repair Shop
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Alignment and wheel service25 . 9% 26 . 3% 17 . 1% 20 . 0% 22 . 4%
Diagnostics 19 . 7% 18 . 6% 14 . 6% 16 . 7% 16 . 3%
Heavy duty repair17 . 7% 16 . 9% 19 . 5% 13 . 3% 20 . 4%
Express service17 . 0% 16 . 1% 24 . 4% 23 . 3% 24 . 5%
Other 19 . 7% 22 . 1% 24 . 4% 26 . 7% 16 . 4%
Total percent100%100%100%100%100%
Valid responses147118413049
Multiple responses possible
Equipment Purchasing
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