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Suppliers for Equipment Purchasing Experience
Use of Suppliers for Past Equipment Purchases
Respondents rated how frequently they used traditional suppliers for past equipment purchases. The mean
ratings were based on a 5-point scale, where 1 = infrequently and 5 = very frequently. The chart below and
the following tables show the analysis by employment role.
Respondents purchased their equipment more frequently from mobile vendors (3.73 mean), but infrequently
from hardware retailers (2.17 mean) and catalog (2.50 mean). Full line parts jobbers (3.45 mean) and
independent equipment suppliers (3.11 mean) were the next most frequently used suppliers. Mobile vendors
and full line parts jobber have consistently remained the most frequent suppliers of equipment to shops.
The survey also reveals that the respondents are increasingly purchasing their equipment online. Last
year, internet sellers were rated 2.29 mean, compared to this year’s 2.77 mean. The proliferation of online
shopping is happening at the expense of brick-and-mortar hardware shops. As a result, hardware retailers
are consistently ranked at the bottom, while internet sellers are ranked much higher. 37%
3.65
3.71
3.73
Mobile vendor
Full line parts jobber
Independent equipment supplier
Manufacturer
Catalog
Retail parts store
Warehouse distributor
Internet seller
Equipment distributor
Hardware retailer
3.59
3.43
3.45
3.07
3.07
3.11
2.55
2.29
2.77
2.82
2.87
2.76
2.70
2.42
2.72
2.68
2.48
2.60
2.33
2.22
2.54
2.48
2.18
2.50
2.24
2.07
2.17



Traditional Suppliers for Past Equipment Purchases, 2015, 2016 and 2017
(All Respondents) (Mean Ratings)
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