85 85
Internet Equipment Purchasing Experience
Rating Internet Equipment Purchasing Experience
Respondents are split when rating their internet buying experience . About one-third (31 . 9 percent) of all
respondents rated their experience as “excellent” compared to less than a quarter (23 percent) in 2016 .
Respondents rating their purchasing experience as “good” in 2017 (46 . 8 percent) was less than the
same group’s rating in 2016 (66 . 2 percent), representing a fairly significant change . Rating Internet Buying Experience, 2017
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Excellent 31 . 9% 32 . 4% 27 . 3% 25 . 0% 26 . 7%
Good 46 . 8% 45 . 9% 45 . 5% 50 . 0% 53 . 3%
OK 21 . 3% 21 . 7% 27 . 2% 25 . 0% 20 . 0%
Should have used a distributor/jobber0 . 0% 0 . 0% 0 . 0% 0 . 0% 0 . 0%
Total percent100%100%100%100%100%
Rating Internet Buying Experience, 2016
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Excellent 23 . 0% 22 . 6% 20 . 0% 0 . 0% 11 . 1%
Good 66 . 2% 71 . 7% 70 . 0% 75 . 0% 66 . 7%
OK 0 . 0% 0 . 0% 0 . 0% 0 . 0% 0 . 0%
Should have used a distributor/jobber10 . 8% 5 . 7% 10 . 0% 25 . 0% 22 . 2%
Total percent100%100%100%100%100%
Rating Internet Buying Experience, 2015
(By Employment Role)
Factor
All
Respondents
Owner/
Principal Technician
Parts
Manager
Service
Manager
Excellent 39 . 5% 37 . 4% 39 . 3% 29 . 4% 41 . 0%
Good 48 . 1% 50 . 5% 39 . 3% 52 . 9% 43 . 6%
OK 12 . 4% 12 . 1% 21 . 4% 17 . 7% 15 . 4%
Should have used a distributor/jobber0 . 0% 0 . 0% 0 . 0% 0 . 0% 0 . 0%
Total percent100%100%100%100%100%
Previous Page Next Page