2 2
Table of Contents
Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tool Purchasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 8 Tools Report Summary 9 Tools Executive Summary 11 Respondents by Job Category 11 ASE Certified Technicians 12 Respondents by Location of Shop 13 Respondents by Number of Service Bays 13 Respondents by Primary Business 15 Respondents by Type of Repair Shop and
Service Bays
Suppliers for Tool Purchases . . . . . . . . . . . . . . . . . . . 17 18 Use of Suppliers for Past Tool Purchases 20 Use of Suppliers for Past Tool Purchases
(By Number of Bays)
Factors Influencing Tool Purchasing Decisions . .23 24 Overview 26 Concerns Over Online Tool Purchasing
Planned Future Tool Purchases . . . . . . . . . . . . . . . .29 30 Type of Tools to Purchase in Future
Internet Tool Purchasing Experience . . . . . . . . . . .33 34 Reasons for Internet Usage 35 Internet Information Research 36 Time Spent on Tool Information Research 37 Dollar Amount and Tool Information Research 38 Type of Information Sought on Tools 40 Reasons for Internet Tool Shopping 41 Rating Internet Tool Purchasing Experience 42 Percentage of Tools Purchased Over the Internet 43 Continuation of Internet Tool Purchases
Appendix A: Definition of Tools . . . . . . . . . . . . . . . .46
Appendix B: Survey Questionnaire . . . . . . . . . . . . . . 47
Equipment Purchasing . . . . . . . . . . . . . . . . . . . . . . . . 51 52 Introduction 52 Equipment Report Summary 53 Executive Summary 55 Respondents by Job Category 55 ASE Certified Technicians 57 Respondents by Location of Shop 57 Respondents by Number of Service Bays 58 Respondents by Primary Business 59 Respondents by Type of Dedicated Service Bays
Suppliers for Equipment Purchasing Experience . . 61 62 Use of Suppliers for Past Equipment Purchases 64 Use of Suppliers for Past Equipment Purchases by
Number of Bays
Factors Influencing Equipment
Purchasing Decisions . . . . . . . . . . . . . . . . . . . . . . 67 68 Overview 70 Concerns Over Purchasing Equipment Online
Planned Future Equipment Purchases . . . . . . . . . . . 73 74 Type of Equipment Planned to Purchase In Future
Internet Equipment Purchasing Experience . . . . . . 77 78 Reasons for Internet Usage 79 Internet Information Research 80 Time Spent on Equipment Information Research 81 Dollar Amount and Equipment Information Research 82 Type of Information Sought on Equipment 84 Reasons for Internet Equipment Shopping 85 Rating Internet Equipment Purchasing Experience 86 Percentage of Equipment Purchased Over
the Internet 87 Continuation of Internet Equipment Purchases
Appendix C: Survey Questionnaire . . . . . . . . . . . . .89
Legal Terms and Conditions . . . . . . . . . . . . . . . . . .95
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